RETURN POLICY

We will accept returns within 30 days of receiving your order.

To be eligible for a return, your order must be in the same condition that you received it, including its original packaging.

To start a return, please contact us at customerservice@kolazhomedecor.com. 

DAMAGES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS
We cannot accept returns on gift cards.

EXCHANGES 
The fastest way to ensure you receive the product that you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.